Covid-19 presents our industry with unprecedented challenges. These may be difficult times but ServicePro™ stands with you. Our industry has weathered difficult times before and it will do so now. As quarantines and restrictions take effect the distinction between essential and non-essential industries is crucial. As an industry that provides services for public health, we firmly believe that this is an essential industry. In the spirit of staying safe and informed we wanted to provide you with some useful information for running your business during the Covid-19 crisis.

Stay Informed

The NPMA has made all Coronavirus updates public. This page is a one-stop-shop for accurate, up to date information. From advice on how to reduce the risk of infection to managing HR issues, the NPMA will keep this page updated with relevant updates. 

The TCIA and ISA have issued a joint statement on the particular ways in which Covid-19 affects the arbor industry and strategies to maintain their essential activities. 

Update 3/20/2020:
The NMPA has created a website to provide you with easy access to the most relevant and accurate information about Covid-19. The NPMA team will be updating the site regularly with the latest news updates, government resources, communication plans, HR guidance, and disinfection information.

Update 3/23/2020:

The NPMA COVID-19 Webinar is online and free to watch.

Be Proactive with Safeguards

We know that keeping your employees and your customers safe is a priority during these trying times. The CDC, Centres for Disease Control and Prevention, has published handy resources for you to share in your office to promote safe behavior.

Managing Covid-19 Cancelations

We are hearing from many of our customers that they are experiencing Covid-19 related cancelations. For this reason, we are providing instructions on how to add a new reason for Skipped Services in ServSuite™. To learn more about how to do this, you can see our Infographic: Managing Covid-19 Cancelations.

Clear Communication

Communicating with your customers has never been more important. The ServSuite™ Marketing module empowers you to generate client lists based on certain criteria thereby allowing you to send the right information to the right people. Informing your customers of the Essential Services you will be offering and any changes caused by Covid-19 is the first step to effective management.

Smart Branding provides you with the opportunity to create unique marketing materials to communicate with your customers about the sanitation services that you offer. By customizing your emails you can clearly communicate with your customers about Covid-19 and how your services can keep them safe.

The NPMA has provided a sample letter to help you communicate clearly with your customers about the valuable services available to them at this time. You can download the letter to use with your own accounts. 

Update 3/25/2020:

At this time you may need to share an urgent update with the whole of your team. With ServSuite™ you can create Splash Notifications to do so. We made an infographic to walk you through the steps.

ServSuite™ is Here to Serve You

As you may already be aware, we have a remote workforce which allows us to provide support 24/6 to all our customers. We assure you that ServicePro™  will continue to operate at the same high standard, allowing our staff to work from home and ensuring our data centers are fully operational. Our focus remains the well-being of our employees and our customers and supporting our community.

Update: 3/25/2020:

We have received lots of questions from customers about how ServicePro will operate during this time. We have put together some FAQs to answer these questions.

Update: 4/1/2020:

We put together a quick start guide to help you get up and running with the marketing module, to help you communicate as swiftly and efficiently as possible with your client base.

Useful Links

Association of American Pesticide Control Officials Covid-19 Resource Page

United States Environmental Protection Agency Covid-19 Resource Page

EPA’s List of Disinfectants for Use Against SARS-CoV-2

NPMA March 31 Webinar: Performing Pest Management in Challenging Times

PMP Resources for Covid-19

Donate Your PPE

Covid-19 Communications Do’s And Don’ts

Infographic to share with customers to answer the most common questions

Guidance on the Essential Critical Infrastructure Workforce: Ensuring Community and National Resilience in COVID-19 Response version 3.0

State by State Guidance for Lawn Care Professionals

BPCA Updates for Pest Control Professionals During the Covid-19 Crisis

TCIA Updates Regarding The Tree Care Industry and COVID-19

As the situation develops we will share all relevant updates here.

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