ServicePro™ is a family-owned business and our priority has always been and will continue to be, the health and safety of our teams, our customers and their families. Having been in the industry for over 25 years we have overcome many challenges and we are facing up to the Covid-19 crisis with strength and security in mind. One of the steps we have taken is to ensure that all our employees can work from home. We are currently operating a 100% remote operation and everything is running smoothly, in part because many of our staff were already experienced working from home. We were therefore prepared in one important way for the Covid-19 crisis and the shelter in place orders. But how do you keep your operations running smoothly from home? And how can ServSuite™ help you keep your operations productive and safe? Here are our ServicePro™ tips:
Communication channels may change but the quality needs to stay the same. Checking in with your team on a regular basis does not have to happen face to face. With a combination of online meetings and messaging we stay in touch with our team throughout the day. ServSuite™ makes this easy for you, with inbuilt messaging you are never out of the loop.
Staying on top of your team’s tasks and productivity is key. There are many ways to manage productivity and time spent monitoring is wasted. Communication is always the solution. When it comes to your technicians in the field the easiest way to stay connected is the ServSuite™ two-way messaging feature. Providing Custom Notifications and allowing you to stay up to date with your team’s achievements in real-time.
Mobilize Mobile Operations
As we know from the World Health Organization’s Guidelines, distant is the new safe. By now, we understand that the best way to be safe and protect our communities is by practicing social distancing. At ServicePro™ we have been long-time promoters of a paperless office, seeing as we try our best to be green and efficient. The current situation calls for flexibility, and being mobile allows you to handle last-minute changes on the fly.
Understanding that your customers may be feeling more sensitive than usual and being proactive about their needs at this time is essential. Whether you are servicing a residential or commercial property customers will want to see you taking the proper precautions. The ServSuite™ Mobile App allows you to manage work orders at a safe distance.
We have long known that cash is not clean. In the current climate, the WHO recommends we carry out contactless payments to help stop the spread of Covid-19. By switching over to digital payments it is not only possible to run credit cards directly from ServSuite™ but also to store cards for recurring processing, thereby saving you time and eliminating double entries. For businesses of any size, there are many advantages to managing finances in a contactless way.
Knowledge is Power
At ServicePro™, we have always valued training our employees. Investing time in training will pay out over time. As we get to grips with our new working arrangements it’s a great time to redirection any nervous energy that you’re hearing from employees into productive practices. ServSuite™ Explore is a fantastic resource to enhance your knowledge. Whatever the skill or the feature in question, ServSuite™ Explore has a wealth of courses, videos, and flipbooks for you and your team to explore.
In times of crisis, it can be difficult to know which challenge to tackle first. When it comes to your business, our advice is to keep moving. Just because operations have changed pace doesn’t mean you have to. Motivate your team to keep moving too, keeping busy with tasks you don’t usually have time for such as:
- Deep clean your databases
- Enhance your setup opinions to make sure they are geared towards your business
- Scrub your accounts to make sure you have the most accurate information on file
- Identify any hiccups in your workflow and fix them
Focusing on these projects will strengthen your business in the long term. The ServicePro™ Team is here to help you with whatever you need. Either reach out to your dedicated team or join ServSuite™ Connect and ask our community.
Introducing the #ServSafeSelfie Challenge
We are launching a #ServSafeSelfie Challenge on Facebook and Instagram today. Share a selfie showing how you use ServSuite™ to work safely and use the hashtag #ServSafeSelfie to be in with a chance of winning one of the three prizes on offer.
Stay strong. We are going to make it through this.