History of ServicePro
A Leader in Service Industry Business Software
Richard Deering, Owner/CEO of the business software company, established ServSuite™ Software over 20 years ago. Earlier in his career, Richard started a lawn/pest service business that grew into multiple branches. During the expansion of his business, a lack of detailed reporting made it difficult to make sound business choices. This led Richard to develop his own pest control software program. The first version, which ran as a Windows desktop application, revolutionized his business by delivering the information needed to help make informed business decisions. After discovering what this software application did for his business, the decision was made to take it to the open market and offer it to other companies in the lawn/pest service industry.
The desktop application took the industry by storm and was implemented by hundreds of companies throughout the United States. As technology improved and emerged, Richard identified how quickly the Internet was changing the way business was done so he decided to rewrite his desktop application into a browser-based application. This enhanced browser-based architecture gave the ServicePro business software company the ability to market ServSuite in other countries (multiple languages) while providing current clients a natural technology path to upgrade their existing software.
Today ServSuite software is being used by over 2000 companies across the world. With the addition of lawn care and arbor care to the ServSuite software family, ServicePro plans to continue to grow on this path of excellence.
The ServicePro Philosophy
ServSuite Software is built on a reputation for integrity, service and customer satisfaction. Every day, we continue to expand, improve and modify our systems to meet the requirements of the service industry and the needs of our customers. We value support for customers - that's why we encourage adding 8 hours of training to you and your staff at the outset of implementing your software (and unlimited support after)!
The goal of our business software company is to provide an exceptional product that fulfills a need in the industry, makes your workload easier to manage, and helps your business increase productivity and profitability. Whether your issue lies in easier employee scheduling or mobile lawn care, pest control, or arbor care software, more than a decade of service and a growing list of satisfied customers tells us that we are accomplishing this goal.
A Business Software Company with Strong Values
Our Midwestern core values include a long-term business approach, which includes treating customers the way we would want to be treated. We give the customer a good value for their dollar along with the highest technology platform available to the industry. We strive to be your partner in building your business.
We are a family-owned business software company and plan to be around for years to come!
We are a premier business software company providing innovative high-quality software and services to field service industries enabling customer business automation, expansion, and growth.
Our mission is to empower our customers the opportunity to focus on their business development and growth by providing innovative and seamless business software solutions with unparalleled development and support services.
Meet the ServicePro Team
Richard got his introduction into pest control software management while growing up on a farm. He learned how to use pest control around the farm, which allowed him to discover the opportunities available in the pest management industry. Richard started his own lawn and pest management company 35 years ago. During this time, Richard saw the need for a more efficient reporting system that catered to the specific needs of his company. This was the beginning of ServicePro™. Richard sold his lawn and pest management company about 10 years ago but continues to have an active role in the ServicePro™ business software company as Owner/CEO. He continues to live on the same farm he grew up on.
As one of three children and the only son of Richard and Brenda Deering, Andy grew up learning about the family business. After graduating from high school, Andy joined his father in running the pest control business software company. He started off as a technician in his father's lawn and pest management company, learning everything he could about the industry. After the company was sold, he then worked at ServicePro™as a sales associate. As the company grew, Andy's position also grew to become head of the Support and Sales Department. Currently, Andy is the COO of ServicePro™, overseeing all operations for the company.
As one of two daughters of Richard and Brenda Deering, Kim is currently the Chief Audit Executive of the ServicePro™ business software company. After graduating from Ohio University, Kim decided to join the family business as part of the sales and support department of ServicePro™. She then moved on to be responsible for Data Migrations and Conversions, with her role eventually evolving to her current position of CAE.
What Our Customers Say
ServSuite is strong in reporting, it's reasonably intuitive and it's a program that doesn't crash. But at the end of the day, its ability to grow with us is what stands out. Its people are able to think through what their customers are going to need as they grow - and as a result, they're going to grow, too.
We’ve seen massive improvements with our operations and tremendous growth: over 1 million in new sales since we've started using the software. Our sales are through the roof, and we owe it all to ServSuite. In the past, managing 20% growth rates was a challenge - but not anymore!
Contender's Tree and Lawn Specialists
Hello. My name is Pam Riggs: I am with Palmetto Exterminators. We are a multi branch company covering South Carolina, spilling over to some North Carolina and Georgia areas. We joined the ServicePro software users when FMC sold out, about 4 years ago. We enjoy being Web Based so we have access to all our customers from any computer. Because of that we have been able to centralize our billing and payment operation, which in turn has reduced our receivables. Also, during that time there have been a great number of changes and improvements within the software. We look forward to a long relationship with ServicePro
Palmeto Exterminators Inc.
What I like about ServicePro is that it's a family based company like ours, we share the same values and objectives. We appreciate a company that delivers software that manages our entire enterprise, and still be family owned and operated.
American Pest Control
ServicePro is our company's most valuable partner. ServSuite not only works well for us, but they also seem to care about making our business succeed.
Wendy at Northshore Tree & Landscaping
My tree service has been with ServicePro since 1997. Over the years we have looked at many competing programs, but have never found a better complete package. They understand the green industry and put logic behind their program. We also like the 24/6 support they provide.
Stacy at Hughes Tree Service
The use of the ServSuite Mobile has allowed us to set ourselves apart from the competition and allow our customers to expect more from a Pest Management company. The customer Web Portal has allowed our customers to gain access to their accounts to view necessary reporting and accounting information. Web portal has given customers the freedom to gain access to their accounts when they need to, not just during our business hours.
Kassandra Mills, Co-President - OPC Pest Services
We have been using ServSuite since 2012. This software is the backbone of our company. Servsuite’s team members are #1 when it comes to support. They take the time to listen to their client’s needs which puts them at the top of the list when it comes to software developers. This company is also extremely professional, friendly, and easy to work with. We highly recommend their service.
Bama Exterminating CO., INC
Prior to using ServicePro, I had attempted several other pest control software programs and the experience was a nightmare. From being oversold on functionality that didn't even work to features with poor programming. My ServicePro experience has been AMAZING from day 1. I've been with Service Pro for 3+ years now and their customer support is always available and very helpful. The time and money ServicePro has saved me, not to mention the way they've helped my business grow is tremendously invaluable.
Jeff Peck, Owner Advantage Pest OH
We have been using the software for about 15 years. Throughout that time, we have implemented many of the add on features to increase efficiency in the office and field. While there have been some challenges along the way, they have always been met with help from the ServSuite team. We look forward to continuing to grow together.
Jacob Cohn, Operations Manager, Arrow Termite and Pest Control
We have been using ServicePro since 2013 and utilize a large amount of the capabilities. We were able to move to a mobile and paperless system in less than a year with their support and expertise. In the 40+ years we have been in business, our processes have never been more streamlined thanks to ServicePro. We look forward to the future and continuing to grow as a business with them as our partner.
Breanna Neerland, Operations Manager, Kwik Kill Pest Control, Inc.
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