About ServicePro™
History of ServicePro
A Leader in Service Industry Business Software
Richard Deering, Owner/CEO of the business software company, established ServSuite™ Software over 20 years ago. Earlier in his career, Richard started a lawn/pest service business that grew into multiple branches. During the expansion of his business, a lack of detailed reporting made it difficult to make sound business choices. This led Richard to develop his own pest control software program. The first version, which ran as a Windows desktop application, revolutionized his business by delivering the information needed to help make informed business decisions. After discovering what this software application did for his business, the decision was made to take it to the open market and offer it to other companies in the lawn/pest service industry.
The desktop application took the industry by storm and was implemented by hundreds of companies throughout the United States. As technology improved and emerged, Richard identified how quickly the Internet was changing the way business was done so he decided to rewrite his desktop application into a browser-based application. This enhanced browser-based architecture gave the ServicePro business software company the ability to market ServSuite in other countries (multiple languages) while providing current clients a natural technology path to upgrade their existing software.
Today ServSuite software is being used by over 2000 companies across the world. With the addition of lawn care and arbor care to the ServSuite software family, ServicePro plans to continue to grow on this path of excellence.
The ServicePro Philosophy
ServSuite Software is built on a reputation for integrity, service and customer satisfaction. Every day, we continue to expand, improve and modify our systems to meet the requirements of the service industry and the needs of our customers. We value support for customers - that's why we encourage adding 8 hours of training to you and your staff at the outset of implementing your software (and unlimited support after)!
The goal of our business software company is to provide an exceptional product that fulfills a need in the industry, makes your workload easier to manage, and helps your business increase productivity and profitability. Whether your issue lies in easier employee scheduling or mobile lawn care, pest control, or arbor care software, more than a decade of service and a growing list of satisfied customers tells us that we are accomplishing this goal.
A Business Software Company with Strong Values
Our Midwestern core values include a long-term business approach, which includes treating customers the way we would want to be treated. We give the customer a good value for their dollar along with the highest technology platform available to the industry. We strive to be your partner in building your business.
We are a family-owned business software company and plan to be around for years to come!
Our Vision
We are a premier business software company providing innovative high-quality software and services to field service industries enabling customer business automation, expansion, and growth.
Our Mission
Our mission is to empower our customers the opportunity to focus on their business development and growth by providing innovative and seamless business software solutions with unparalleled development and support services.
Meet the ServicePro Team
Richard Deering
Richard got his introduction into pest control software management while growing up on a farm. He learned how to use pest control around the farm, which allowed him to discover the opportunities available in the pest management industry. Richard started his own lawn and pest management company 35 years ago. During this time, Richard saw the need for a more efficient reporting system that catered to the specific needs of his company. This was the beginning of ServicePro™. Richard sold his lawn and pest management company about 10 years ago but continues to have an active role in the ServicePro™ business software company as Owner/CEO. He continues to live on the same farm he grew up on.
Andy Deering
As one of three children and the only son of Richard and Brenda Deering, Andy grew up learning about the family business. After graduating from high school, Andy joined his father in running the pest control business software company. He started off as a technician in his father's lawn and pest management company, learning everything he could about the industry. After the company was sold, he then worked at ServicePro™as a sales associate. As the company grew, Andy's position also grew to become head of the Support and Sales Department. Currently, Andy is the COO of ServicePro™, overseeing all operations for the company.
Kim O'Connor
As one of two daughters of Richard and Brenda Deering, Kim is currently the Chief Audit Executive of the ServicePro™ business software company. After graduating from Ohio University, Kim decided to join the family business as part of the sales and support department of ServicePro™. She then moved on to be responsible for Data Migrations and Conversions, with her role eventually evolving to her current position of CAE.
What Our Customers Say
About ServicePro
ServicePro is our company's most valuable partner. ServSuite not only works well for us, but they also seem to care about making our business succeed.
Johnson Pest Control
ServSuite is strong in reporting, it's reasonably intuitive and it's a program that doesn't crash. But at the end of the day, its ability to grow with us is what stands out. Its people are able to think through what their customers are going to need as they grow - and as a result, they're going to grow, too.
Massey Services
Meeting ServicePro's ownership and staff reinforced my decision to have ServSuite as our technology backbone.
Western Pest Services
New ServSuite Scheduler – Improved Pest Control Scheduling!
We have just finished and made available our New Scheduler for pest control! It’s been built using a more modern technology. It’s completely mobile-friendly, with improved functionality and more stable than ever.
ServSuite’s Client Web Portal for Pest Control Companies (E-Connect)
This week, we’ve prepared a blog post for you going into details about E-Connect, the Client Web Portal for pest control companies, where users can login and handle their information. It’s an online customer access platform. E-Connect or Client Web Portal can give your company an easy-to-work-with professional image.
Send Surveys to Your Pest Control Customers with ServSuite Software
This week, we will be talking about one of our latest additions, designed to help you improve your brand image by achieving exceptional customer service in your pest control business. ServSuite pest control software now allows its user companies to create a personalized Survey in order to get a detailed customer feedback. Using Surveys so…
Quick Links
Contact ServicePro
United States
1535 Georgesville Rd. Ste A
Columbus , OH , 43228-3615
Phone: (614) 874-4300
Fax: (614) 386-0299
Sydney, Australia
(612) 8011.3224
UK, London
(0208) 816-7164
Distrito Federal, Mexico
(52) 55 4169.2847
