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New ServSuite Module Uses Phone System to Automatically Search Through Customer Accounts

Published on Friday, May 15, 2015

New ServSuite Module Uses Phone System to Automatically Search Through Customer Accounts

 

New ServSuite Module Uses Phone System to Automatically Search Through Customer Accounts

 

Columbus, OH (E- Release) – Courtesy of the constant technological advances of the programming experts at ServicePro (www.servicepro.com), the leader in mobile application and pest control software solutions worldwide has introduced a new module for their software ServSuite, called Quick Search. 

With its completely redesigned interface, this innovative new module provides ServSuite users with a new, quicker, and simpler way of getting the most relevant customer information on screen in an instant. 

In addition to allowing you to search for customers in a similar manner as with the current Search module found in ServSuite, Quick Search also introduces two very important new features. 

The Account Smart Portal (1) is a brand new quick reference screen, which allows users to easily see account notes, account balance, payment history, service history, future service dates, and more, in an easy-to-read format.

The second (2) and most remarkable feature of the Quick Search module is how it can seamlessly connect with an office VOIP phone system. Any ServSuite user with an office VOIP phone system can now use this new feature as long as their PBX (system/software) allows a feature called “URL pop or Screen Pop”.  Whenever a customer calls the office and if the number exists in the database, ServSuite will capture the caller ID opening the newly designed Account Smart Portal to view the customer account details, thus eliminating manually searching for the customer. 

This is just one of the many innovations of the team at ServicePro, reinforcing their commitment of being their client’s key partner in creating growth through increased efficiency. 

For more information on ServSuite please contact sales@servsuite.net or 614-874-4300

About ServicePro:

ServicePro, is a family-owned and operated company founded in the late 1990’s. Its main office is located in Columbus, Ohio and has representatives in Europe, South America, and Asia. The company specializes in developing software solutions that meet the business needs of the pest management and service industry. Best known for ServSuite and ServBasic, the company’s technologies have been used by hundreds of pest management organizations worldwide. Their newest commercial application – ServSuite Mobile – is the first mobile Pest Control Enterprise Software that allows customers to complete sales and service functions on multiple mobile operating systems, including Android smartphones and tablets, Apple iPad and iPhones, and Windows tablets and is a leading technology in commercial monitoring software.

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Author: Richard Deering

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